Shipping Policy
Thank you for shopping with Valletro. We are committed to delivering your jewelry and accessories safely and efficiently. Please review the information below for details about order processing, shipping rates, delivery estimates, tracking, and international shipments.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
During this time, your order is prepared, checked, and carefully packaged before being handed over to the shipping carrier.
Please note that processing times may be slightly longer during major promotional periods, holidays, or periods of unusually high order volume.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Rates
We offer the following shipping options:
Standard Shipping
For orders under $49.00, a flat shipping fee of $5.99 applies.
Free Standard Shipping
Orders of $49.00 or more qualify for free standard shipping.
Expedited Shipping
Expedited shipping is available for a flat fee of $8.99, regardless of order value.
Available shipping options and final shipping costs will be displayed at checkout before payment is completed.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
- Standard Shipping: 10–20 business days
- Free Standard Shipping: 10–20 business days
- Expedited Shipping: 3–7 business days
Please note that these are estimated delivery timeframes and are not guaranteed arrival dates.
Delivery may occasionally be affected by factors outside our control, including customs processing, carrier delays, public holidays, severe weather, or other unexpected transportation disruptions.
Order processing time is separate from the estimated shipping time.
4. Order Tracking
Once your order has been shipped, we will send a confirmation email containing your tracking number or tracking link when available.
Please allow some time for the carrier's tracking system to update after your package has been dispatched.
5. Shipping Address
Please carefully review your shipping information before submitting your order.
Customers are responsible for providing an accurate recipient name, shipping address, postal or ZIP code, and any other information required for successful delivery.
If you notice an error in your shipping address, please contact us as soon as possible at service@valletro.com.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.
6. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country's customs authorities.
These charges are determined by local authorities and, unless otherwise stated at checkout, are not included in the product price or shipping fee paid to Valletro.
Any applicable customs duties, import taxes, or clearance fees are the responsibility of the recipient.
Customs processing may also result in additional delivery delays.
7. Refused or Undeliverable Packages
If a package is refused, remains unclaimed, or is returned to us because of an incorrect or incomplete delivery address, please contact us at service@valletro.com.
Where a returned package is successfully received back by us, we will review the order and advise you of the available reshipment or refund options.
Original shipping charges and any additional return or reshipping costs may be deducted from the refund where applicable.
8. Delivery Issues
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or the carrier.
If you still cannot locate the package, contact us at service@valletro.com, and we will assist you in reviewing the shipment information.
For damaged, missing, or incorrect items, please contact us as soon as possible after delivery and include your order number and relevant photos where applicable.