FAQ
Frequently Asked Questions
To make your shopping experience with Valletro as smooth as possible, we have answered some of the questions we receive most often below.
If you need any additional assistance, please contact us at service@valletro.com.
1. Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at service@valletro.com.
We will do our best to accommodate your request before the order has been processed or shipped. However, once an order has entered fulfillment or has been handed over to the shipping carrier, we may no longer be able to modify or cancel it.
If your order has already been shipped, you may request a return after receiving it in accordance with our Return & Refund Policy.
2. How much does shipping cost?
We currently offer the following shipping options:
- Standard Shipping: $5.99 for orders under $49
- Free Standard Shipping: Available on orders of $49 or more
- Expedited Shipping: $8.99
Available shipping methods and final shipping charges will be displayed at checkout before payment.
3. How long does delivery take?
Orders are typically processed within 1–3 business days.
Estimated delivery times after dispatch are:
- Standard Shipping: 10–20 business days
- Free Standard Shipping: 10–20 business days
- Expedited Shipping: 3–7 business days
Please note that delivery times are estimates and may occasionally be affected by customs processing, carrier delays, holidays, severe weather, or other circumstances outside our control.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking link when available.
Please allow some time for the carrier's tracking system to update after dispatch. In some cases, tracking information may take up to 24 hours to appear.
5. What is moissanite?
Moissanite is a gemstone known for its exceptional brilliance, fire, and durability.
Its optical properties create strong light reflection and colorful flashes, making it a popular choice for jewelry designed to deliver a bright, refined appearance for everyday wear and special moments alike.
6. Is moissanite a diamond?
No. Moissanite and diamond are two different gemstones with different chemical compositions and optical properties.
Moissanite is valued for its high brilliance, durability, and distinctive fire, while offering a different jewelry option from natural or lab-grown diamonds.
7. Can Valletro moissanite pass a diamond tester?
Many standard thermal diamond testers may register moissanite similarly to diamond because of its thermal conductivity.
However, more advanced testing equipment designed to distinguish between diamond and moissanite may identify them separately.
Where testing information is relevant to a specific item, please refer to the details provided on that product page.
8. Do your jewelry pieces come with a GRA certificate?
Selected Valletro moissanite jewelry includes a GRA certificate where stated on the individual product page.
Because specifications may vary by product, please check the product description before purchasing to confirm whether a certificate is included.
9. What materials are used in Valletro jewelry?
Many of our jewelry pieces are crafted using 925 sterling silver with selected platinum-plated or gold-plated finishes.
Stone size, plating, setting style, and other specifications may vary between designs, so we recommend reviewing the individual product page for the exact details of each piece.
10. How should I care for my jewelry?
To help preserve the appearance of your jewelry:
- Avoid prolonged contact with water, perfume, lotion, hairspray, and household chemicals;
- Remove jewelry before swimming, showering, exercising, or sleeping;
- Wipe the piece gently with a soft jewelry cloth after wearing;
- Store jewelry separately in a dry place to reduce scratching and tangling.
Plated finishes may naturally change over time depending on wear, skin chemistry, and exposure to moisture or chemicals.
11. What should I do if my order arrives damaged, defective, or incorrect?
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at service@valletro.com.
Please include:
- Your order number;
- A description of the issue;
- Clear photos of the item and, where relevant, the packaging.
Once we review the information, we will work with you to provide an appropriate solution.
12. Do you accept returns?
Yes.
You may request a return within 14 days of receiving your order, provided the item meets the conditions set out in our Return & Refund Policy.
Items generally need to be unused, unworn, undamaged, and returned with their original packaging, accessories, and certificates where applicable.
Please contact service@valletro.com before sending any item back so that we can provide the correct return instructions and return address.
13. Can I exchange an item for another size or finish?
If you would like a different size, finish, or product, please contact us at service@valletro.com.
Depending on availability and your location, we may recommend returning the original item and placing a new order for your preferred option.
14. Do you sell jewelry boxes?
Yes.
In addition to our jewelry collections, Valletro offers selected jewelry accessories, including jewelry storage products designed to help organize and protect your pieces.
Please visit our Jewelry Accessories collection to view currently available options.