Return Policy

At valletro, we have full confidence in the design and quality of our jewelry organizer boxes. However, we also understand that sometimes a product may not entirely meet your expectations. Therefore, if you are unsatisfied with your purchased item, we gladly accept return and refund applications. To ensure the return and exchange process is fair, transparent, and efficient, please read the following detailed Return Policy terms carefully before initiating a return:

I. Return Timeframe and Prerequisites

  1. Customers have a return application window of a specified period (typically 14 to 30 days, depending on local laws) calculated from the exact date the goods are received (based on the delivery date shown on the logistics carrier's tracking system). Return requests submitted outside of this timeframe will not be accepted.

  2. The jewelry organizer box being returned must be in brand-new, unused condition that entirely does not affect secondary sales. The product must be free of any scratches, stains, or odors, retain all original tags, and be properly placed inside its complete original factory packaging (including the dust bag, internal shock-absorbing foam, outer carton, etc.).

  3. Due to the specific nature of daily jewelry box usage, any breakages or defects caused by improper human use, overloading, contact with corrosive liquids, or improper storage are strictly excluded from the return and exchange scope.

II. Standard Return Processing Workflow

  1. Initiate a Return Request: Before mailing any product back, you must first formally submit a return request by emailing our customer service team at service@valletro.com. Please clearly state your order number, the name of the returned product, and the detailed reason for the return in your email. If necessary, please attach photos of the product.

  2. Customer Service Review: Our team will review your return application within 24 to 48 hours. Once approved, we will send you a confirmation email containing detailed return instructions.

  3. Mailing the Package: Upon receiving return approval, you must independently choose a reliable courier or postal service to ship the item. Please be aware that unless the product itself has a manufacturing defect or suffered severe damage during transit to you, any return logistics costs and potential customs duties caused by subjective reasons (such as personal preference or wrong size) must be borne entirely by the buyer. We strongly recommend using a shipping service with tracking and insurance, as you will bear the full risk of loss or damage until the product safely reaches and is signed for at our return warehouse.