Return Policy

At Valletro, we want you to feel confident when shopping with us. If your purchase is not quite right, you may request a return in accordance with the policy below.

1. 14-Day Return Period

You may request a return within 14 days of receiving your order, based on the delivery date shown by the shipping carrier.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition;
Be free from scratches, stains, damage, alterations, or signs of wear;
Include all original packaging, accessories, certificates, and other items supplied with the product, where applicable;
Be accompanied by valid proof of purchase.

Items that have been worn, altered, damaged after delivery, or returned incomplete may not be eligible for a full refund.

Nothing in this policy limits any consumer rights available to you under applicable law.

2. How to Request a Return

Before sending any item back, please contact us at:

service@valletro.com

Please include:

Your order number;
The product you wish to return;
The reason for the return;
Relevant photos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions and the appropriate return address.

Please do not send a return without contacting us first, as returns sent to an unauthorized address may not be processed correctly.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, ordering the wrong size, or selecting the wrong product option, the customer is generally responsible for the return shipping cost.

We recommend using a trackable shipping service, as Valletro cannot be responsible for return packages that are lost before reaching the designated return location.

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us before returning it. After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or assistance with return shipping.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incomplete, or incorrect, contact us as soon as possible at service@valletro.com and include your order number and clear photos showing the issue.

We will review the information provided and work with you to determine an appropriate solution.

Damage resulting from improper use, accidental damage, unauthorized modification, exposure to inappropriate chemicals, or failure to follow reasonable jewelry care instructions is not considered a manufacturing defect.

5. Refunds

Once your returned item has been received, it will be inspected to confirm that it meets the return conditions.

If the return is approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable for returns based on personal preference or change of mind, unless otherwise required by applicable law.

If a returned item shows signs of use, wear, damage, missing packaging, or missing accessories that reduce its value, the refund may be reduced or declined where permitted by applicable law.

6. Exchanges

If you would like a different size, finish, or product, please contact us at service@valletro.com.

Depending on product availability and your location, we may recommend returning the original item and placing a new order for the preferred option.

7. Customized or Personalized Items

Products that have been customized, engraved, personalized, or specially made for you may not be eligible for return due to change of mind, unless the product is defective, incorrect, or applicable law provides otherwise.

Any return restrictions for customized items will be clearly stated on the relevant product page where applicable.

8. Jewelry Accessories

Jewelry boxes and other accessories may also be returned within the same 14-day return period, provided they are unused, undamaged, and returned with their original packaging and included accessories.