Contact Us

At valletro, we highly value every customer's voice and shopping experience. Whether you are browsing our product catalog, proceeding to checkout, or require after-sales support upon receiving your item, our professional customer service team is always ready to provide you with enthusiastic, efficient, and detailed assistance.

To ensure that your requests are handled as promptly and accurately as possible, we have established a dedicated official service channel. Please feel free to contact us at any time using the following email address:

• Official Company Name: valletro

• Customer Service Email: service@valletro.com

To improve communication efficiency and help us locate your issue faster, if you are inquiring about an existing order, please ensure you provide your order number, the name used when placing the order, and a detailed description of your inquiry in the subject line or body of your email. If the jewelry box you received sustained any damage or defects during transit, please attach clear photographs of the product and the outer packaging carton. This will significantly shorten our verification time, enabling our after-sales team to provide you with a replacement or refund solution at the earliest possible time.

Our standard customer service operating hours are Monday through Friday (excluding statutory holidays). We promise that after receiving your email, our customer service specialists will provide you with a professional and detailed reply within 24 to 48 hours. The valletro team is dedicated to creating a comprehensive, worry-free shopping environment for you. Thank you for your trust and support in our brand.