Contact Us

We’re here to help.

Whether you have a question about a Valletro product, need assistance with an existing order, or require support after receiving your purchase, our customer service team is available to assist you.

Customer Support

Brand: Valletro
Email: service@valletro.com
Phone: +1 (989) 682-2410

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)
Excluding public holidays.

We aim to respond to email inquiries within 24–48 hours during business days.

Order Inquiries

If your inquiry relates to an existing order, please include the following information so we can assist you more efficiently:

  • Your order number;
  • The name or email address used to place the order;
  • A brief description of your question or issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Your email should include:

  • Your order number;
  • A description of the issue;
  • Clear photos of the item;
  • Photos of the packaging where relevant.

This information will help us review the issue and provide an appropriate solution as quickly as possible.

Returns

If you would like to request a return, please contact us at service@valletro.com before sending any item back.

Our customer service team will provide the appropriate return instructions and return address after reviewing your request.

Thank you for choosing Valletro. We appreciate your trust and look forward to assisting you.