Privacy Notice

At Valletro, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Notice explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name, email address, phone number, billing and shipping address;
Order details, products purchased, payment and refund information;
Customer service communications and information you provide to us;
IP address, browser, device type, pages viewed, and other website activity.

Payment information is generally processed by third-party payment providers, and Valletro does not normally store complete payment card numbers.

2. How We Use Your Information

We may use your information to:

Process and deliver orders;
Process payments, returns, refunds, and exchanges;
Provide customer support;
Send order and shipping updates;
Prevent fraud and protect our website;
Improve our products, website, and customer experience;
Comply with legal and regulatory requirements;
Send marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

3. Cookies, Analytics, and Advertising

We may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website performance, and measure advertising effectiveness.

Some technologies may collect information such as your IP address, device information, and browsing activity.

Where required by law, you may manage your cookie or advertising preferences through the privacy controls available on our website.

4. How We Share Information

We may share personal information with service providers that help us operate our business, including:

E-commerce and website providers;
Payment processors;
Shipping and logistics companies;
Email and customer service providers;
Analytics and advertising providers;
Fraud prevention and security providers.

We may also disclose information where required by law or necessary to protect our legal rights.

5. Data Security and Retention

We use reasonable technical and organizational measures designed to protect your personal information.

We retain personal information only for as long as reasonably necessary to provide our services, meet legal or accounting requirements, prevent fraud, or resolve disputes.

No electronic system can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your information.

You may also have the right to opt out of certain targeted advertising or data-sharing activities where applicable.

To submit a privacy request, contact:

service@valletro.com

We may need to verify your identity before processing certain requests.